Xfinity Mobile Review: From a Customer (Updated for 2023)
This Xfinity Mobile review has been updated for 2023. Long-time readers may be quite surprised to find this Xfinity Mobile Review on this site. But, I’ve tested their service and wanted to do a deep dive to share with readers.
Here are a few things to note about this review:
- I’ve previously and extensively reviewed the cheapest data plans, cheapest prepaid plans, and cheapest mobile WiFi hotspot plans on the market, and I’ve come to the conclusion that, at this moment, Xfinity Mobile is one of best value mobile plans on the market – and can potentially save you some serious money.
- If you are also an Xfinity Internet and/or Cable TV customer, you can save even more money by bundling services (more on that below).
- Despite my prior grievances with Xfinity Mobile’s parent company, Comcast, I have been an actual Xfinity Mobile user – and have tested Xfinity Mobile on one of our mobile devices for many months.
So let’s jump right in. Here’s what you’ll find in this Xfinity Mobile review:
Article Table of Contents: hide
What is Xfinity Mobile?
Xfinity Mobile is a relatively newer mobile service from ISP/Cable TV conglomerate, Comcast Xfinity. It somewhat quietly launched to customers in May of 2017, and went live in all Xfinity residential markets in August of that year.
In addition to 5G and nation-wide 4G LTE coverage (on Verizon’s network – more on that ahead), Xfinity Mobile also boasts 19 million+ WiFi hotspots, and flexible low-cost plans.
Can I Get Xfinity Mobile? Xfinity Mobile Availability Map
In order to become an Xfinity Mobile customer, you must first be a residential Xfinity Internet service customer, residing within Xfinity’s market map. If you’re unsure about Xfinity availability, you can check if Xfinity internet service is available in your area here. If it is, and you’re an Internet service customer, you can get Xfinity Mobile.
What Network Does Xfinity Mobile Use?
Xfinity Mobile is a “mobile virtual network operator”, or MVNO. As an MVNO, Xfinity Mobile doesn’t own its own wireless spectrum, it buys wholesale priced access from one of the 3 big wireless spectrum owners in the United States. Specifically, Xfinity Mobile runs on Verizon’s Network. Making a call? You’re calling on Verizon’s network. Texting? Verizon’s network. Using mobile data? Verizon’s network. With Xfinity Mobile, you are getting all of the touted benefits of Verizon’s network (at a fraction of Verizon’s prices).
Xfinity Mobile Coverage Map
Xfinity Mobile, by virtue of running on Verizon’s Network, has access to 5G in available locations and the largest 4G LTE network in the US. Verizon touts that it covers 327 million people (5G now covers over 175 million people), 99% of the country’s population, and more square miles than any other network. Here is an interactive Verizon coverage map so you can visualize the Xfinity Mobile coverage map. If you’d like to specifically check your zip code for Xfinity Mobile 4G/5G and Wi-Fi hotspot coverage, you can do so here.
Xfinity WiFi Hotspot Map
In addition to offering up Verizon’s Network for prices that are much cheaper than Verizon (more on that in a bit), Xfinity Mobile sets itself apart from the competition in that you can tap in to millions of WiFi hotspots. Xfinity makes this possible through using modems it leases to customers as WiFi hotspots. Clever.
Tapping into hotspots while out to a coffee shop, restaurant, bar, hotel, etc. can allow you to keep your mobile data usage to a minimum (if you’re able to find a hotspot to connect to). Here is an Xfinity WiFi hotspot map or you can use the Xfinity WiFi hotspot app (iPhone, Android), which can be used offline.
Xfinity Mobile Plans & Prices
Xfinity Mobile plan costs are low and flexible. Certainly lower than any of the big 3 carriers, but lower than even most of the cheapest of bare-bones MVNOs (who often have close to zero customer service).
For starters, everyone gets:
- Unlimited nationwide talk and text, at no added charge
- 5G speeds (where available on Verizon’s network) and 4G LTE data elsewhere
- Free access to millions of WiFi hotspots
Additionally, Xfinity Mobile offers international roaming coverage (detailed below).
Beyond talk, text, & WiFi – if needed, you have a choice of data plan options:
“By the Gig” Data
Features 3 data options & data can be shared on up to 10 lines, and high resolution video streaming:
- 1 GB: $15/month
- 3 GB: $30/month
- 10 GB: $60/month
Unlimited Intro Data
Features 20GB of high speed data per line, unlimited mobile hotspot data at 600kbps, standard 480p video streaming:
- 1 line: $45/month
- 2-4 lines: $30/month per line
- 5-10 lines: +$20/month per line
Unlimited Plus Data
Features 30GB of high speed data per line, 5GB of mobile hotspot data at high speeds, high resolution 720p video streaming:
- 1 line: $55/month
- 2-4 lines: $40/month per line
- 5-10 lines: +$30/month per line
Unlimited Premium Data
Features 50GB of high speed data per line, 15GB of mobile hotspot data at high priority speeds, high resolution 720p video streaming:
- 1 line: $65/month
- 2-4 lines: $50/month per line
- 5-10 lines: +$40/month per line
On the unlimited plans, after the high speed monthly data use allotment is used, speeds are reduced, determined and applied on a per line basis. There is no “rollover” data.
You can switch from “by the gig” to an “unlimited” plan within the same month or from “unlimited” to “by the gig” at the start of the next billing cycle. You can find lower price per GB data plans out there, but you typically have to pay for talk and text with those plans, which would wipe out the benefit.
The Xfinity Mobile app (Android here, iPhone here) shows you where your data usage is each month, in order to keep your data usage in check.
How Does Xfinity Mobile’s Prices Compare to Verizon?
Compared to Xfinity Mobile, Verizon offers the following prices for the same network:
Verizon Monthly Prepaid:
- 15 GB: $45/month to start
- Unlimited (5GB mobile hotspot): $60/month to start
- Unlimited Plus (25GB mobile hotspot): $70/month
Bundling Xfinity Mobile with Other Xfinity Services for Better Prices
Xfinity also frequently has deals that allow you to bundle Xfinity Mobile with Xfinity TV and Internet, lowering the combined total prices of those services. If you live with an Xfinity Internet/TV supported area, bundling Xfinity Mobile with those services will almost always offer you the lowest total versus buying from separate providers. You can find current Xfinity bundle offers here if you’re interested in bundling services. Adding Xfinity Mobile to a bundle usually results in the best deals, often with some nice incentives.
Does Xfinity Mobile Have International Roaming?
Xfinity Mobile has international rate plan options for those traveling abroad.
You can “Add Global Travel Pass” to any line and pay a flat rate for calls, texts, and data for $10/day per line in 170+ covered countries, or $5/day per line in Mexico and Canada only. GTP includes 512 MB of LTE data per pass per day, then data is available at 2G speeds. “Pay as you go” is also available.
Data used counts towards both By the Gig or Unlimited data options.
Does Xfinity Mobile Have Contracts?
No. There are no contracts with Xfinity Mobile. You can leave at any time, if you’re not happy, without penalty or early termination fee. However, you may have to pay off the remaining balance on your phone and plans (which seems fair).
Can you Use Xfinity Mobile as a Personal Hotspot?
Your Xfinity Mobile phone is more than just a phone. It’s also a personal hotspot, which can be super convenient when you need to connect a computer to the internet and you don’t have WiFi. Your phone enables you to get online via WiFi, Bluetooth, or USB cable — on your laptop, tablet, or any other device — by using your cellular data to create an internet connection.
How your data option affects personal hotspots
- If you have the Unlimited Intro data option, speeds on any connected device will not exceed 600 Kbps.
- With the Unlimited Plus data option:
- The first 5GB of personal hotspot usage will be at the maximum speed available (based on your device’s capabilities and network capacity).
- After 5GB of hotspot use, your hotspot speeds will be 600 Kbps for the rest of your billing cycle.
- This is based on your device’s capabilities and network capacity.
If you Cancel Xfinity Internet Service, Can you Keep Using Xfinity Mobile?
Yes, you can keep using Xfinity Mobile if you cancel Xfinity Internet. A $25 per line monthly charge applies if at least one of the following post-pay subscriptions are not maintained on the account: Xfinity TV, Internet, or Voice service.
Xfinity Mobile Phones
Xfinity Mobile has a solid offering of mobile devices (mostly on the higher end and a few budget offerings), including both both iOS and Android OS devices. You can either buy the phone outright or spread out the cost of the phone over 24 months (at 0% APR).
Currently, Xfinity Mobile offers devices from the following manufacturers:
Xfinity Mobile BYOD (Bring Your Own Device)
You can now bring your own device (BYOD) when you switch to Xfinity Mobile (iPhone 6 and later for iPhones, Google Pixel, and Samsung Galaxy S8 or later for Android). You can check Xfinity Mobile device compatibility here.
If you bring your own device, there are no added fees, and you can get a free SIM card. And yes, you can still access the WiFi hotspots. Xfinity even offers promotions for BYOD occasionally.
Are There Any Cons with Xfinity?
I alluded to this earlier, but any Xfinity Mobile review on my behalf would not be complete without addressing the elephant in the room: my previous beefs with Xfinity TV and Internet pricing. I’ve written many articles over the years on topics such as how to get rid of your Xfinity modem rental fee, how to replace an Xfinity modem with your own, how to negotiate with Xfinity, how to cut your Xfinity bill, and so on, to help readers save money.
I do see the broader company making serious efforts to improve its customer service and experience with Xfinity Mobile and elsewhere. For example:
- With Cable/Internet pricing, they have started offering existing customers extended contracts at prices previously only accessible to new customers (having to quibble over pricing and continual increases has long been a complaint of mine and others).
- Their customer service reps do seem much more accommodating in recent years, which is a reflection of company policy.
- Their revamped Xfinity stores are much closer to an Apple store than the DMV these days (I recently visited one and was shocked).
Xfinity Mobile was recently rated #1 in customer satisfaction compared to all measured full service providers in the 2021 American Customer Satisfaction Index® (ACSI) survey of customers rating their own wireless service provider’s performance.
I looked long and hard for gotchas with Xfinity Mobile. I wouldn’t say these are “gotchas”, but on the “unlimited plan”, the following applies, which is fairly common practice for unlimited plans these days:
- after monthly data use, speeds are reduced, determined and applied on a per line basis
- Video streams up to 480p, standard-definition quality (20GB plan). HD streaming is available on Xfinity Wifi.
- On any connected device, mobile hotspot speeds will not exceed 600 kbps (Unlimited Intro plan).
- When they added 5G service, they increased their lowest price from $12 to $15, but this was likely the result of a new contract with Verizon.
Aside from that, the pricing is fair, honest, and cheap. There is flexibility to switch plans. You can get 0% APR financing on phones if you can’t afford to buy outright (at the same total price). And you can BYOD without added fees.
I’ll be the first to let you know if any of this changes, but they’ve had a sound track record for almost 6 years now.
Xfinity Mobile Promos and Discounts
Xfinity Mobile frequently runs promos and discounts. You can find a list of Xfinity Mobile promotions and discounts here.
They have been offering rotation promotions such as the following:
- $400 off some of the new iPhones, Google Pixel, and Samsung Galaxy phones
- $100 if you bring your own device
Additionally, I’d recommend checking for Xfinity bundle offers here for bundled plan discounts with Xfinity Mobile included. Xfinity wants to grow their mobile user base, so they often offer nice discounts when you add Xfinity Mobile to other Xfinity services.
Final Thoughts on My Review of Xfinity Mobile
If you live within an Xfinity covered area, Xfinity Mobile is a high value prepaid mobile offering, and it’s an even better deal for those who can bundle with Xfinity TV and/or Internet. I really appreciate:
- the free unlimited nationwide talk & text on Verizon’s network
- 5G access and strong internet performance
- no added line fees (unless you are no longer an Xfinity internet customer)
- the ability to share data, with up to 10 lines on “by the gig” plans
- the option of multiple data plans, and flexibility to switch
- the ability to bring your own device (BYOD)
- the extensive Wi-Fi hotspot network to help keep data costs low
- clear, fair, and transparent pricing
- no contracts
Xfinity Mobile Review
Xfinity Mobile is a very strong prepaid mobile offering for Xfinity internet customers. They use Verizon’s strong network, but charge less than Verizon, and have flexible pricing options and month-to-month switching capabilities. There are no contracts, and no line fees (unless you drop internet service). While the phone offering was a little weak in the beginning, it has improved tremendously, and now includes Android, iPhone, and BYOD options.
I’m also impressed with the new phone and Visa debit card incentive offers that Xfinity offers for new lines. And if you spread it across multiple months, there is a 0% APR.
Whether you want an unlimited plan, or you want a bare bones unlimited talk/text/minimal data plan ($15/talk/text/1 GB), Xfinity Mobile’s pricing is about as good as it gets.
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I ‘m very happy with my unlimited plan from them and used my own phone (Moto G5 Plus) way before the new BYOD option offered.
The fact that I use my hotspot for work/school to tether was the main selling point for me.
I’ve also heard Verizon would give their post paid customers priority over prepaid/MVNO. Did you notice issues when using data? I have Verizon now and use less than 2GB a month. I have Xfinity as my internet provider. Xfinity mobile seems like a no-brainer for me but the availability of reliable data is sticking is worrying me nonetheless. Maybe it’s a security blanket. I’ve also been w/Verizon for 20+ years. If Xfinity eventually let me BYOD, I’d be saving $70 a month.
I had Verizon prepaid prior to Xfinity and haven’t noticed any difference in speed or connection quality. I was worried about reliability too and haven’t had an issue with either service, even on vacations in other corners of the US. $70 a month?! Switch! Switch now!! The $70 a month will buy you a new Xfinity compatible phone fast! Plus, they have been running $200 rebates for buying a new phone. First it was on Galaxy phones, then it was on iPhones. They also had a $500 new customer rebate a couple months ago. That’s the primary reason I switched!
I’m told by a Comcast employee acquaintance that new and BYOD phones are “tweaked” to automatically login to XFinity wifi locations whenever they are present, to lower the use of Verizon’s network. Can anyone confirm they’re phone was modified ?
No “tweaking” or modifications done. I set up my own phone (I purchased a new phone through Xfinity Mobile). We brought my boyfriend’s phone to the Xfinity store in our town and all they did was insert a SIM card into this phone and activate it.
Laura J Baum
I had several problems with my network. I rarely leave the house so i keep my data off and use wifi. I had my phone stolen lg charge so i bought another. I had to teset some passwords etc. In doing that i noticed my phones 4g was never lit and i barely have a bar of coverage. The mode was set to global as well as saying xfinity network. It also by default used the goohle storage of contacts to make “wifi calls” which not only do i just not like because of limited options but also caused conflicts between receiving phone calls and text. Now my phone is completely useless most of the time i have to leave wifi calling on and im still have major network issues even after resetting network to use lte etc.while i love the prices and flexability of choosing the type of plan i want, its useless if im not getting phone calls/text 90 % of time.also xfinity phone support is horrible with troubleshooting or fixing issues.while they are very polite and accomadating they are unable to help with anything beyond the skill level of typing it in google yourself. Which is pretty bad. Also since there is a severe lack of information available pertaining to mostly all of xfinity related issues. Even after all this im still impressed with this overall. Being that low cost less fuss is a prioty for me.
G.E. question: So X-M big sell is their millions hotspots… what’s your experience of switching between cellular and hotspot, seamless? WIFI-Calling enabled? That’s the main reason am looking to replace my current MVNO. I do believe X-M is the first MVNO with a metered plan ($15/1GB) to offer International roaming, the bunch of MVNOs either don’t offer it at all, or you have to buy their more expensive plans, what a pain-in-the-u-know-what for those of us who do occasional international travel and have to switch SIM when we get there. Same goes for International text, my current Tracfone just tells me NO. Nobody likes to hear no, am willing to pay them, but they are sooooo rigid these other MNVO. They all think we do pre-paid because we got no credit and therefore don’t know anybody overseas? What a bunch of dinosaurs. Comcast getting nicer? well… I did notice they used to be adamant at sell bundles, I have tried to get Internet-only from them and they asked an arm-and-leg for a single service, UNTIL the beginning of this year and I jumped on it. OK keep it up Comcast, there maybe hope for you yet.
@ Jon Smith – I did BYOD with an iPhone. WiFi calling is indeed enabled. The hotspot/cellular handoffs are totally seamless. You can begin a call on WiFi and it will transfer to cellular once you move out of WiFi range or vice versa (this is only in areas with LTE service, but that’s pretty much everywhere for me). It seamlessly switches between Xfinity WiFi hotspots while out and about. It’s actually almost luxurious going to Starbucks, Panera, etc. and not having to sign in to use WiFi. It just works. Call quality, reception, and data speeds are exactly the same as they were when I was a post-paid Verizon customer. I was never a huge fan of Comcast, but I had also never had any major problems with them, either. But I’ll say the experience I’ve had with XM has been world-class. They ported in my four lines from Verizon in just a few minutes in the Xfinity store (which, yes, looks a lot like an Apple store). The rep I dealt with was knowledgeable and efficient. I’ve had the service for a few months now and there have been no hiccups. It seemed too good to be true, but so far, so good.
I have a question about the in-call hand-off between Xfinity Wifi and and Verizon’s VoLTE / Circuit Switch networks. Are you sure that the hand-off goes both ways; Both hand-in and hand-out? Typically, carriers will do one but not both. And they usually do hand-out from the Wifi network to the cellular carrier network. Why? Because the call quality is difficult to control when you’re constantly jumping between networks. Imagine driving down a city street and at every stop light you pick up a Wifi network and your phone call transitions from cellular to wifi. Then when the light goes green and you go, it has to jump back to the macro network. Say goodbye to call continuity and quality. So are you sure that the service does both?
Tiffany E Doner
I was interested in finding out more about xm. After reading your article and the comments I’m still unsure. Mainly my worry is as you mentioned, dealing with Comcast/Xfinity is a royal pain. But so is Sprint and I’ve been with them for over 10 years.
My question that I didn’t see anyone bring up is the fact that there is no contract. So if there is no contract, aren’t we subject to any price changes? Is there something that shows our price will not go up from the initial price we signed up with? ($12gb/$45unl)
To my point with some of the comments about how they are not clear with what they have and don’t.
I’ve been using assorted prepaid services for years and they usually leave you grandfathered into your plan unless you change it yourself. For example, when I had Verizon Prepaid, they came out with new data packages every few months but it never affected my plan, until I read into one plan and realized it was a better deal so I asked them to switch my plan over to that. I’ve never had a price go up on my years of prepaid services (also had TMobile and Project Fi) but the nice thing is if it ever does, you can immediately jump ship to another company since you’re not locked into a contract.
This is all very interesting. I called Verizon today to let them know that I was considering going to Xfinity Mobile. Wow! What a difference! I have been working Verizon for years trying to get them to lower my rates. They want their $100 no matter what! I travel all over the US and abroad for work. Hands-down Verizon is the best network. I can’t afford not to have coverage. So when I saw that Comcast became an MVNO for Verizon, I was very excited. When I called Verizon and qouted the rates I got from Xfinity mobile, my plan went from $150 for my wife and I down to $96.40. Boom! DirecTV negotiates. Xfinity negotiates. XM Radio negotiates. Verizon never negotiates…until now! Thanks Xfinity Mobile!
Lloyd E Rider
dont hold your breath for the $200 prepaid visa card I have been waiting and waiting Get a different story everytime I call Was to have been last week Now they say another 4-6 weeks! What a joke