Complaints for Shoes.com

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Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Initial Complaint

Complaint Type: Delivery Issues
Status: Resolved

Purchased a pair of shoes for $169 on January 27, 2023, for order #****. The company has failed to provide the correct tracking # from DHL or any additional information on my purchase. On February 11th, the company provided me the incorrect tracking # ********** (DHL). I tried to track this package with the # provided and it was incorrect. ******* said finally contacted me and said the tracking # came from the manufacturer and they have to provide the correct tracking #. I have yet to hear from anyone! I just want my money refunded. This is my first time shopping with this company and definitely my last!

Customer response

[A default letter is provided here which indicates your acceptance of the business’s response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved.

Initial Complaint

Complaint Type: Problems with Product/Service
Status: Unanswered

I purchased two pair of Deer Stag Shoes (one pair of Tribune and one pair of Times) from Shoes.com. To return them, I opened the website of Shoes.com, from whence I had purchased them, to seek directions for the return. A new webpage pulled up instead, explaining that Shoes.com is now a part of DSW.com. For return directions (for shoes bought from Shoes.com within the past thirty days), call the number listed. So, I called the number listed.An agent named ******** instructed me to include as much information as possible, such as the order number; item description; reason for return; place them in the original boxes (two shoe boxes packed into one large box); and mail them ****** to:Shoes.com Web Return ************************************************************* In addition, I had to pay $18.50 at the post office (I have the receipt).After over a month, there was no response. So, I attempted to call ********, three times, without success. On the fourth call, one of her fellow workers told me to call DSW.com, at ************. This I did. An agent there took the return tracking number, and my information, placed me hold for about twenty minutes, and then finally told me she would resolve the problem and contact me, by e-mail. She never contacted me.So, I called DSW over and over, again. Various agents there directed to call the following numbers:************ 888-233-6743 800-712-6600 ************ Some of these numbers did not work. At the others, the agents knew not what to do. Therefore, I have exhausted myself trying to verify my return parcel (obviously in *****, **), and get the refund in the amount for which I paid:$118.00 (shoes)$18.50 (mail)$136.50 (total)Wherefore, please assist me with this unethical business matter.*****************************

Customer response

I have not heard from the business in response to my complaint.

Initial Complaint

Complaint Type: Advertising/Sales Issues
Status: Unanswered

I made an online purchase with Nuheel on Sept 8. 2022 in the amount of $59.98 including $19.95 expedited shipping. I havent received a confirmation with shipping info or tracking from them. I have emailed them with the email listed on their website twice and Ive had no response. There is no address or phone number listed on their website to contact them. Just an email. And I have received no merchandise that I purchased, yet, either.

Customer response

I have not heard from the business in response to my complaint.

Initial Complaint

Complaint Type: Delivery Issues
Status: Unanswered
I ordered on the 21st of August 2022 and wanted to cancel the order because of an out of town emergency. Called customer service and they told me I had 24 hours to cancel and they couldnt cancel the order because they ship from ***** and my 24 hours has lapsed because of time difference in *****. Finally got the rep **** reference #****** to try to submit the cancellation and he would call me tomorrow. I just opened a PayPal account, but at the time of the order I gave my debit card #. They say they work with PayPal. I dont know if this transaction applies. I just want the order cancelled and the charges reversed or refunded. I hope you can help me.

Initial Complaint

Complaint Type: Problems with Product/Service
Status: Unanswered

Purchased Alegria shoes for $89.95 – the strap broke. Returned the shoes and was issued a gift certificate for $89.95. Tried to use the ** and could not place an online order using it. Emailed shoes.com who said to wait a few weeks to try again they were switching computer systems. tried again in a few weeks as suggested and then find out the company sold to DSW. DSW is now referring me to ************* which is no where to be found. How should I proceed?Thank you for any help recouping my $89.95.Sincerely,Loni R

Customer response

I have not heard from the business in response to my complaint. They have not attempted to contact me. They no longer have a website either. Thank you, ******************* ************

Initial Complaint

Complaint Type: Problems with Product/Service
Status: Unanswered

I returned two pair of shoes to shoes.com from order number ****** on September 30, 2021. I never got the refund back for the amount ******. Contacted my bank, they never got the refund. They said they couldnt file a dispute for some reason because it has been too long. On October 12, 2021, I contacted shoes.com, several times they make no real effort to refund my money. Then they said they can only give me a gift card which Which I refused at first because I wanted my money back. On several occasions, I have tried to contact them to get this resolved. No effort from them. Now they went silent. The last person i communicated was *****, and this is his response:***** – I have no way to refund you – either to your method of payment or a gift certificate – at this time. A gift certificate could have been provided but you declined it. A merger has just been made with DSW so any information regarding gift certificates is currently on hold. This was the last email on June 6th, 2021.I have sent 2 emails after that, no one bothered to respond. I would like to resolve this once in for all. But it seems like they dont want to refund me in any shape or form.Please help.Kind regards.

Customer response

I have not heard from the business in response to my complaint. I have not heard anything from the business. They have stopped communicating with me for a while now. Stating there is no way to refund my money now. This was the last email I received. Then I emailed them back with no answer. This is why I contacted BBB.