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Eastbay Return Policy

All about Returns & Refunds @ | Eastbay Return Policy (2023)

Eastbay Return Policy

Eastbay is an American company engaged in the sales of athletic footwear, apparel, and sports equipment. Eastbay sells directly to its customers via mail. It’s always recommended to read Eastbay Return Policy before shopping there.

Incase you are looking to return your sports merchandise, bought from the company. The company will accept your return of the stock, un-printed merchandise back for any reason and if you are not satisfied with the company’s products, you can easily return its products easily by mail.

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Eastbay Guide

The period for return – 90 days

Eastbay operates a very hassle-free and easy return policy for its customers, the basic time frame to return most of its products is 90 days.

If you wish to return the products after, you can do so but you will get a merchandise credit.

Keep in mind the following guidelines before returning your merchandise:

  1. If merchandise is returned after 90 days, you will get the refund and product will be returned to you.
  2. Returned/exchanged merchandise must be unworn and in new condition with the original tags. Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags.

How to return Eastbay items?

How to return Eastbay footwear

Eastbay allows you to return its merchandise only through the mail by visiting the website.

The return method guarantees you a hassle and worry-free return. The company will accept your return with no questions asked.

Return Eastbay by a mail

Eastbay Return Policy allows the return of its sports merchandise only by mail; just ensure that returns for online orders must take place within 90 days after the original shipment date in order to receive a credit in the original form of payment.

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To return items by mail, you need to go through the following steps:

Step-1: Firstly, you need to visit Eastbay website, sign in and click on “create a return request” tab.

Step-2: Fill out the order number and email address on this link.

Step-3: Click on the start the return tab and you will get a return label.

Step-4: Return label has return department address (place of returning) and packing slip contains the specific instructions to return.

Step-5: Attest the return label to your package and be sure to remove original shipping label.

Step-6: You can schedule a complimentary USPS return here.

You can also mail your return directly to the company by following the below steps:

Step-1: When returning an item you purchased, you can also include the return form which is located on the reverse side of the invoice received with your shipment.

Step-2: Fill out the return form and mail it to the following address:

Return/Exchange Department
500 N 72nd Ave.
Wausau, WI 54401

Eastbay Refunds

Eastbay Return Policy

Returns are generally directed to the original mode of payment by Eastbay; make sure that the items are in original condition and original packaging.

It’ll take around 2 working days for the refund to reflect on your credit card statement.

Purchases made with PayPal must be returned by mail, The company requires 1–3 business days to return your product.

Following are the refund gateways for different modes of payment:

Type of paymentThe Number of days you will get a refund in:Refund and Credit Policy
Credit card/debit card1-2 billing cyclesEastbay will issue a refund in the form of the original payment; if you use a credit card, you will get a refund in your credit card.
Cash1–3 business daysCash
PayPal1–3 business daysPayPal
Gift ReceiptInstantlyGift Credit
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Eastbay Returns for Different Products

Eastbay has a very convenient and hassle-free return policy for its customers.

The company requires you to provide returns in original packing and products should be produced in original condition.

Eastbay follows a general 90 days return policy, however, some of the items have unique return policy listed below.

Products and purchasesProduct ConditionReturn Policy
All kind of sports merchandiseThe product should be in original shipped condition, including original tags and packaging90 days return policy
Embellished or printed goodsNAThese products cannot be returned
Bat return policyNAUnwrapped or used bats are subject to a manufacturer warranty and should not be returned to Eastbay


FAQs about Eastbay return policy

What is Eastbay Customer Service Number?
You can call Customer Service number contact 18008415784. You can call Mon to Friday 7 AM to 7 PM and 9 AM to 6 PM CDT on Saturday.

Does Eastbay charge the restocking fee?
Most of the Eastbay products are subjected to a restocking fee of up to 25%. You need to work with your dedicated sales representative to determine whether or not your order will be subject to restocking fees.

What is the period of the refund?
Eastbay takes 1-3 business days to refund your amount to your account, for credit it takes 1-2 billing cycles to get the amount back to your account.


Do you know that the company’s’ other chains – > 1,000 stores – include Footaction, Champs Sports, and SIX: 02 (Primarily in the US), Sidestep (Primarily in Europe), and Runners Point? 70% of the company’s revenue is generated from the US.

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